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VoIP & Gadgets Blog

5/30/2007 Microsoft Surface - Cool!
Microsoft dropped a bombshell with their new Microsoft Surface touchscreen computer that is a touchscreen coffee table with "eyes" that can see what is placed on it blending the virtual and real worlds together.Microsoft Surface Microsoft thinks this technology developed under the top-secret codename "Milan" will change the world and be used as a coffee table replacement in living rooms and family rooms. According to Popular Mechanics, here"s how the screen works... A diffuser turns the Surface"s acrylic tabletop into a large horizontal "multitouch" screen, capable of processing multiple inputs from multiple users. The Surface can also recognize objects by their shapes or by reading coded "domino" tags (i.e. RFID). Like Superman, Microsoft Surface even has XRay vision. Ok, I lied, it"s infrared vision, a different end of the electromagnetic spectrum, but it could have Xray vision, perfect for seeing through clothes or to view the other poker player"s hand - Xray radiation be damned! This table this screen kind of reminds me of those old tabletop video games you"d find in bars and pizza parlors.

In any event, the infrared "machine vision" uses an 850-nanometer-wavelength LED light source aimed at the Surface screen. When objects touch the surface, the light reflects back and is picked up by multiple infrared cameras with a max resolution of 1280 x 960. Microsoft demo"ed the ability to take a digital photo, place the digital camera on the surface and the photo was instantly transferred to the Surface. This "surface computing" as it is called, can utilize a blend of wireless protocols, special machine-readable tags and shape recognition via the infrared cameras to merge the real and the virtual world. Microsoft"s Milan team refers this as "blended reality."

Simply by embedding any variety of wireless transceivers, such as Bluetooth, Wi-Fi, RFID, etc. it can sync instantly with any device that touches its surface. I wonder how long before Microsoft or a 3rd party develops some "virtual world" games for Microsoft Surface. It could also be used as an educational tool for youngsters. For instance, the table could say something like "Place the yellow triangle on the table" and then determine if the child correctly performed this task. I do have some skepticism that this will pass the WAF (wife acceptance factor). You really think she"ll want to swap out a nice wooden coffee table that coordinates with the rest of the room with some high-tech coffee table gadget? What about the power cord that will now snake across the floor unless you professionally install it under the rug? Nevertheless, all gadget lovers will salivate over this new piece of high-tech furniture gadgetry - including me. To quote Butthead, this is the coolest thing I have ever seen!

Check out the video demo from Popular Mechanics:

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5/29/2007 VONaLink DialBridge Cell Phone to VoIP Gateway Released
Arcosoft Inc., developer of VoIP call recording software, today announced the release of VONaLink DialBridge. . Services exist to enable someone to call a local gateway number, enter the destination number, and then be connected at cheaper rates than dialing directly. DialBridge is similar, except that the DialBridge software runs on your cpmputer so that your VoIP service provider can be leverages for low-cost long distance VoIP.

My first thought was that this solution must be hardware-based, since you need PSTN connectivity for the incoming call to the PC. I figured it was some sort of ATA network device, a USB gadget with FXO port, or perhaps it leverages a voice modem (though unlikely). I was surprised to learn this is a a 100% software-based solution. It leverages your VoIP softphone client for both inbound (your inbound cell phone call) and outbound connectivity (the number you are dialing). Tested VoIP providers include Vonage and Callcentric. I"m not sure exactly how it "hooks" into these softphone clients and tells them to initiate an outbound call as well as tells it to conference the call with your inbound cell phone call. Perhaps it"s a simple pre-programed scripting & macro language that sends mouse clicks and keystrokes to the softphone. I"ll have to download it and check it out.

In any event, caller authentication is by caller ID or password. Optionally, DialBridge can do a callback so that instead of a long-distance outgoing call from a cell phone, the call is turned into an incoming call, allowing the unlimited incoming minutes of a cell phone plan to be used.

DialBridge runs on Windows Vista, XP Pro, 2003, and 2000. Priced at $29 USD, DialBridge is available now for evaluation download.

Update:
It"s much simpler than I thought. Since DialBridge is a softphone, you simply enter your SIP credentials in DialBridge and it connects to your SIP provider.

It is simply a SIP call from the PC to a SIP-based ITSP, such as Vonage. The software basically acts as a SIP relay. The software takes an inbound SIP PSTN call (to your Vonage DID) and then initiates an outbound call though Vonage"s SIP server.

I assume for the 1st leg of the call when you dial the PC the software plays a prompt, i.e. "Enter phone number to dial" and then the software passes these DTMF digits to Vonage"s SIP server (or another ITSP) and dials the 2nd leg. The software must mux the audio from both legs together. I have an email out to Arcosoft/Vonalink to ask if my assumptions are correct.

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Tags: Callcentric, cell phone, VoIP, Vonage, VONaLink DialBridge
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5/25/2007 Google Blog Search Doesn"t Suck?
Google Blog SearchAfter bashing Google Blog Search (saying it sucks) just 3 days ago, a Google engineer came across my blog article and emailed me. He stated that Google corrected a bug with their back-end and that TMCNet"s blogs were back in Google Blog Search. Kudos to Google for not only responding so quickly but for proactively contacting me since I had difficulty reaching Google.

The funny thing is that he emailed my old email address (tkeating @ tmcnet . com) which should have bounced back to him as System Undeliverable. However, I forgot my Google Blogger password, which was registered to my old email address. So I temporarily added my old email address back into our Active Directory server so I could receive the password recovery email. Just minutes later I got an email from the Google engineer regarding my Google Blog Search issues. Had he sent it just a few minutes later, it would have bounced back since I disabled this email account again and I would have had no idea TMCNet blogs were back in Google Blog Search. What are the odds? Maybe I should play Powerball this weekend.

I"m happy that TMC"s blogs are back in, but I still wish Google Blog Search had some of the more advanced functionality like Technorati has, such as a tag searching, Authority ranking, etc. Of course, rumors abound about Google acquiring Technorati, so they could acquire their technology.

Although if Google did acquire Technorati, it could make Google Blog Search redundant. That"s what happened with Yahoo! when they shut down Yahoo! Photos in favor of Flickr whom they acquired. Regardless of what happens, I do like Google"s new universal search which integrates news, blogs, web search results, and video into the main Google search engine.

Finally, if curious, here"s the email Google sent me:

Tom,
I"m an engineer at Google, and I work on Google blog search. I read your post about the problems with blog.tmcnet.com. For starters, I wanted to let you know that we fixed a bug and all of the tmcnet.com blogs should be in the index again. A query for your blog-- blogsearch.google.com/blogsearch?q=blogurl%3Ablog.tmcnet.com/blog/tom-keating
--shows about 1200 posts dating back to mid-2005.

I"m sorry you had so much trouble reaching us. The engineering team usually hears about user reports like the one you describe, but I don"t recall hearing about your complaint. I"ll check with the user support team and see what we can do to be more responsive in the future.

It looks like the root cause of the problem was a bug in our backend.
We attempt to distinguish between blogs and non-blogs. We do crawl the feeds for site"s like TMCnet"s Alternative Power magazine or the New York Times. It looks like the blogs of TMCnet got put in the same bin as the non-blogs. In short, we weren"t serving your blog because we thought it wasn"t a blog. Distinguishing between feeds from blogs and non-blogs is big challenge and we"re continuing to improve here.

I hope you have better luck with Blog Search in the future, and let me know if you run into other problems.

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5/24/2007 Skype Worm targets other popular IM clients
According to the Spyware Guide, a Skype worm is in the wild that not only targets your Skype contacts, it also checks the registry for programs like AIM, Trillian, Yahoo! Messenger, Miranda and  ICQ and then attempts to send the infection via these other IM/VoIP clients. According to the Spyware Guide, "it uses the tried and tested methods employed by similar infections over the past few months, with the ultimate payload being the Stration Worm." This "cross-breed" worm that goes across multiple popular IM networks is certainly an alarming trend. I should point out that now that Skype features "pay by Skype" (Paypal integration), this gives virus/trojan writers yet another area to target to try and surreptitiously steal funds from their victims.

Here"s a screenshot demonstrating the infection being sent to an MSN Messenger client. The Spyware Guide blacked out certain sections for privacy:
MSN Messenger virus spread via infected Skype client

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Tags: Paypal, Skype, Stration Worm, VoIP
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5/24/2007 Linksys CIT200 Skype phone review
Linksys CIT 200 phone

Linksys CIT 200 "Skype" Phone

Linksys has partnered with Skype to offer a cordless DECT 1.8-1.9Ghz phone complete with a backlit color display, backlit keyboard, and other features, called the Linksys CIT200 Cordless Internet Telephony Kit. The Linksys CIT200 is tightly integrated with Skype utilizing the Skype API for not just making and receiving calls but also accessing your Skype contacts and profiles. At some point today (Tuesday), Skype and Linksys will officially announce their partnership and the official launch of the Linksys CIT200.

A USB base station acts as the “go between” communicating with both the PC (running Skype) via USB and with the CIT200 using the DECT standard. Linksys gave me an exclusive first look at the Linksys CIT200 and I have to say the Linksys CIT200 is probably one of the coolest if not the coolest product that works in conjunction with Skype. One of the coolest features is that you can scroll through your Skype contacts using the Linksys CIT200’s color display and you can see their current Skype presence (online, offline, etc.). Then using the arrows on the phone you simply highlight the Skype contact and dial.

Note 5/24/2007 - this review was originally published on 10/10/2005, but Technorati is classifying this post as a SEPARATE blog with Authority 6 (which means 6 less Authority rankings for me). So I"m trying to fix the problem by re-saving it as "new" so it is put into my RSS feed and Technorati reindexed it as coming from my blog. I will save this back as 10/10/2005 once Technorati picks up the entry.

The CIT200 actually supports multiple handsets, up to a maximum of four and you simply use one base station to communicate with all 4 phones. Each handset can be assigned a unique extension thus enabling handset-to-handset dialing. Also, the base station has a single button which if you press will page the CIT200 handsets – perfect for when the phone slips down into the soda and you can’t seem to find it anywhere. The CIT200 recharges via a stand-up cradle and sports 120 hrs standby and 10 hrs of talk time using standard rechargeable AA batteries. I should also mention that the CIT200 sports a belt clip and a 2.5mm headset jack.
Linksys CIT 200 with USB base station

Linksys CIT 200 on cradle, with USB base station and A/C adaptor



The Linksys CIT200 currently only works with Windows (sorry Mac and Linux fans). I asked Linksys if a Mac or Linux version was in the works and they said that they don’t have plans at this time to support either.

Installation
Installing the CIT200 was a breeze as are most USB products these days. You do need to install a bit of software which provides the integration with Skype and which runs in the background. The CIT200.exe process takes up 3296K of PC memory. The CD also includes the Skype client in case you didn’t install Skype already, although it isn’t the latest 1.4 version. One really nice feature is that the CIT200 comes with 60 free SkypeOut minutes using a coupon code that you enter on Skype"s website to credit your Skype account. This is great for Skype users that typically only make Skype-to-Skype calls and
Linksys CIT 200 Disassembled

Linksys CIT 200 Disassembled

just didn’t want to be bothered to give their credit card or Paypal information to Skype in order to purchase SkypeOut minutes. This lets users test SkypeOut, get addicted, and then pay for SkypeOut minutes later on. No doubt this is why Skype, the "masters of marketing", chose to partner with Linksys and offer a coupon code with every Linksys CIT200 sold.

Here are some thumbnail images of the various menu screens on the Linksys CIT 200.


Documentation
The documentation was pretty good and includes a quick start guide. Additionally, on the CD you will find a 100 page PDF document. When I first opened it and saw it was 100 pages, I scoffed and thought to myself, “How could a product so small and so simple to use require 100 pages?” But actually, the documentation goes into great detail on some advanced features of the phone that users probably wouldn’t be able to easily figure out on their own, such as how the private and shared phonebooks work. I decided to skip reading the manual for now and start playing with the phone.

So now the good stuff… testing the Linksys CIT200
After installing the software I then proceeded to make my first Skype call from the CIT200 – the warning to charge the CIT200 for 14 hours before use be damned! (see yellow sticker in photo above) I tried dialing 203-852-6800, TMC’s corporate HQ but the call wouldn’t go through. It was then that I remembered that Skype requires a “+” sign before a phone number followed by the country code.
Skype main menu

Skype main menu

I was hoping the Linksys software would detect my PC’s local region and area code set within the Windows XP operating system and then automatically add the “+” sign for me and perhaps even pre-pend my country code to the dial string (1 for U.S.). Alas, this was not to be. (This would be a great future feature).

So then I looked at the phone to see if there was a “+” sign somewhere. Indeed, there was. You have to hold the 0 key down for about a second and a “+” sign will then appear on the phone’s color screen. So I finished my dial string (+12038526800) and clicked the handset icon to initiate dialing. Immediately, I could hear simulated dialtone on the phone’s handset receiver followed by a series of slow-playing DTMF digits, then a slight pause followed by a series of fast-playing DTMF digits. I’m assuming the digits are getting passed to the Skype client, but I would think that it only needs to be sent one time. Perhaps the digits only gets sent the second time around but the first time is designed to simulate a “real phone experience” by adding simulated dialtone followed by the dialing. Just a theory.

In any event, the call connected to our corporate PBX and I then entered in an extension of a co-worker who then answered and we proceeded to talk to test the voice quality. The voice quality was excellent and in fact when I walked around the entire office I couldn’t get the sound quality to degrade. Apparently, the range on the CIT200 is so good I needed to walk outside just to reach its wireless range limit. Linksys claims a 300m outdoor range and a 50m indoor range. In other words, you probably won’t have a distance issue even if you decide to lounge by your backyard pool with the CIT200. My first test SkypeOut phone call to a PSTN number via the Linksys CIT200 performed flawlessly and again, it bears repeating that the sound quality was excellent.

Skype Contacts with Presence

Skype Contacts with Skype Presence status

Next, I proceeded to make a Skype-to-Skype call by scrolling through my list of Skype contacts on the phone. As I previously stated, this is one of the cooler aspects of the phone, since unlike competing USB-based Skype products you do not need to be chained to your PC to make calls to your Skype contacts. I made one final type of call and that’s an inbound call to the Linksys CIT200. The phone rang using a high quality melody you typically find on cellphones. In fact, the phone supports up to 15 melodic ringtones to choose from. During this second test call I turned on the speakerphone, which had decent quality. I was able to press the up or down arrows to adjust the speakerphone volume while on the call.

While I was on this call, I was able to make a second outgoing call by pressing the Talk & Recall button. A dial tone is heard and the first call is put on hold. You can dial either a normal phone number or a Skype contact. After the second call is connected, you can simply press the Talk & Recall button to return to the first call or to toggle between calls. Similarly, Call Waiting is supported to enable you to take an incoming call while you are on a call. A call-waiting tone is played and you can press the Talk & Recall button to take the second call, and once again you can press this button to toggle between the two calls.

Update: I just tested the conferencing capabilities, and unfortunately you can only conference with another Linksys CIT200 handset from the CIT200. You can of course initiate a conference call from the Skype client (clicking the Conference button) and it will work on the CIT200, but that defeats the whole purpose of being able to be away from your PC while dialing.

Linksys CIT200 Profile

Linksys CIT200 profile compared with a Motorola cell phone

The CIT200 features a Call Log recording the last 10 contacts or numbers you have dialed. The most recent call is stored at the top of the list. The private phonebook can store 100 records, and the shared phonebook can store 20 records. The information in your private phonebook is stored in your handset; therefore, if you have more than one handset, each handset has its own phonebook. The information in your shared phonebook is stored in the USB base unit; therefore, the information can be shared by all the handsets. Each record can store a name with up to 10 characters and a number with up to 20 digits and pauses are supported. Also, when a contact is highlighted, if you press DETAILS it allows you to view the contact"s Skype profile including full name, home/mobile/office phone number, language, address, and online status.

Additionally, you can assign a VIP melody, a “unique” ringtone for the record to help identify who is calling. One other notable feature is that you can convert any record in your Call Log into a Phonebook entry. On a related note you can have up to 10 speed-dials each linked to a specific contact by assigning them to the 1-9 keys. I was concerned that the phone book entries would be lost if I changed the batteries, so I took them out and left them out for 5 minutes just to test. When I re-inserted the batteries, all my phonebook entries and speed dials were still there. I asked Linksys about this and they confirmed they are using NVRAM (non-volatile RAM).

Room for Improvement
If you want the device to be your default USB audio device, you cannot listen to any music, sounds, etc. that the PC plays. Of course, you can set just the Skype client to use the phone and not be the default Windows audio device. However, it would be nice if from the phone you could listen to streaming radio, MP3 files, or any sounds played by your PC from the phone. A certain unique keypress or series of keypresses could indicate that instead of making a Skype call, you want to "tap into" the USB audio class for any PC application currently playing audio. Thus, the CIT200 will only work with the Skype client and in fact, it won"t even work with other VoIP clients unless someone hacks the software.

The transmitter is powered via USB, but the phone itself uses an A/C adaptor for recharging on its stand-up cradle. I"d like to see the phone recharge via USB, but I suppose utilizing two USB ports for one product may be a bit too much.

One other minor feature request would be if the USB base station had an analog FXO port for connecting to your home analog phone line so you could make/receive phone calls on that phone line as well. The analog phone line could even be the analog output coming from your ATA (analog telephone adaptor) which terminates with a VoIP broadband provider such as Vonage.

Conclusion
Overall, the Linksys CIT200 is a great wireless Skype solution that is a perfect alternative to your typical Skype headset solution. It has excellent range, very good battery life, and most importantly you can access your Skype contacts from the phone itself so you"re not chained to the PC for dialing or taking calls. It"s worth mentioning that most people are not using Skype as a landline replacement though many are using broadband VoIP providers such as Vonage to replace their landline. Part of the reason is that Skype requires your PC to be on all the time and you have to be at your PC to initiate dialing. However, if you take the Linksys CIT200 and add in a SkypeIn PSTN number along with pay-as-you-go SkypeOut minutes, and the ability to make outbound dialing away from the PC, then the CIT200 could be the perfect home landline replacement.

The Linksys CIT200 Cordless Internet Telephony kit has a suggested retail of $129.99 but you can probably find one for $59.99 Retailers carrying the product include Radio Shack, Staples, Amazon, Fry’s, Newegg.com, and others. Amazon has the best price I have seen -
Amazon Price: $59.99
Buy", STICKY, TIMEOUT, 5000);" onmouseout="return nd();">only $59.99 on Amazon.com.

Update!
Linksys now has a similar product that instead of Skype works with Yahoo! Messenger with Voice. Check out my full review of the Linksys CIT310

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Tags: cit 200, linksys, skype, usb, voip, wireless phone
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Comments on this Entry:

(Aswath on Oct 11, 2005 8:34 AM) Is the SkypeOut credit for 60 minutes (meaning calls to any place for 60 mins) or approximately $1.20? The former is interesting and the latter, well ...

(Rick on Oct 11, 2005 9:23 AM) It"s the thought that matters. :-)

(Tom Keating on Oct 11, 2005 9:42 AM) It is the latter - $1.20 credit. The coupon code does say "Calling to ordinary phones (and mobiles) is called SkypeOut. It"s not free, but it"s pretty cheap. We"ve included 60 minutes of SkypeOut calls to get you started." But they must go by the current U.S. per minute rate since when I logged on, I had a $1.20 credit - certainly not enough to make 60 minutes of calling to Afghanistan or Antarctica. But hey, $1.20 is better than nada, right? Let"s you get your feet wet using SkypeOut and then maybe you"ll become addicted and pay for the service. Everything can"t be free in life. : )

(Jim Botts on Oct 11, 2005 10:53 AM) Really too bad about the lack of Mac or Linux (or BSD) support. I won"t be getting this phone then, despite the otherwise desirable feature set.

(Marat on Oct 12, 2005 12:44 AM) Is it the new exciting VoIP product you talked about earlier?

(steve on Oct 12, 2005 12:51 PM) Why is Skype partnering with a hardware supplier that states that it has no plans to support Mac or Linux?

(mike on Oct 12, 2005 11:46 PM) Check out the Claritel-i750 instead

(SpikedEffect on Oct 13, 2005 5:40 AM) I would have to say that this is the best featured Skype phone, bar the fact you can"t use it as a normal phone, but otherwise is great. RE: linux and mac support, linksys is known to release the code to thier software under GPL, so you may find someone programs a linux compatible version of the drivers and software. Would recommend this phone if your not concerned about the fact it can"t be used as a normal phone.

(DJ on Oct 13, 2005 10:50 AM) Looks like you can now purchase this prodoct from Amazon for just $76.99

(Thomas Neudenberger on Oct 13, 2005 4:50 PM) 2 Questions / suggestions: 1. Why do you have to plug the phone into a computer. Can"t you make it wlan compatible so it can be used on any wlan without a computer being switched on? Other competitors do it already! 2. To sell a lot of this units you need convince skype to come up with a flat rate skype out in the US. Now it is 2 cents a minute, which is great for international but local it is too expensive. If they had a $10 or $15 /month flat rate everybody would use it and Vonage would be out of business! Hope you can make both happen! Greetings Thomas Neudenberger

(Tom Keating on Oct 13, 2005 5:07 PM) >>1. Why do you have to plug the phone into a computer. Answer: The Skype client has of right now never been embedded into a phone. The software requires the Windows, Macintosh or Linux operating system. Now in theory, someone COULD embed the Linux O/S into a phone and the Skype client. It just hasn"t happened yet >>Can"t you make it wlan compatible so it can be used on any wlan without a computer being switched on? Nope. Same answer as above. Skype is proprietary - it requires its software client to be running. Now if Skype were SIP-based, then yes, you could use a standard WiFi SIP phone - there are quite a few on the market. But alas the big dog (Skype) is proprietary for several reasons - some good, some bad. But that"s a whole other debate. >>Now it is 2 cents a minute, which is great for international but local it is too expensive Guess it depends how much volume of calls you do. At 2 center per minute that"s 1500 minutes per month before you reach $30. But you"re right, a flat-rate plan might be a good option for Skype to offer. I wouldn"t be surprised if they offer that soon. >>Hope you can make both happen! I just report the news, I don"t make the news happen! ; )

(Peter on Oct 13, 2005 7:19 PM) The Skype + Analog Cordless DualPhone has been available in Europe for about a year and is now shipping in the US: http://www.dualphone.net/

(Brent on Oct 13, 2005 8:34 PM) Hi Where do you buy these phones in New Zealand and how much are they. Brent

(Skype Lover on Oct 14, 2005 3:46 PM) i"ve already got one to try.. Linksys"s dect phone seriously downgrade the Skpye voice quality to landline voice quality and which to a existing skype user is UNACCEPTABLE!!! still don"t understand why skype proved this phone!

(Tom Keating on Oct 14, 2005 4:14 PM) >>Linksys"s dect phone seriously downgrade the Skpye voice quality to landline voice quality and which to a existing skype user is UNACCEPTABLE!!! I don"t believe you. Either you are a competitor just trolling and knocking the competition or you just got a bad model. I had no problems with the quality of the phone. I suppose it"s possible you are telling the truth. If so, you must be one of those people that encode their MP3s at 320kbps and swear they can hear the different between 320kbps, 160kpbs or even 128kbps. C"mon! How bout posting a picture of your phone on a website as proof you own one?

(David H. Wu on Oct 17, 2005 4:37 AM) Every new technology takes time and efford to "evolve" and "commercialize" before becoming a "hot-sale" and "user friendly" product. For Linksys CIT200, I personally think it"s already a good product for some Skype folks who use Skype very often at home or office within DECT reception range. (50M up to 300M) Right now, there"re vendors developing Skype phones based on other technologies such as VoWLAN in order to leverage the power of Skpye applications, neverthelesss, obstacles such as voice quality over WLAN, availability of public WLAN, and licensing make such development become more difficult and hesitate to vendors as well as service providers. However, by looking at the history of commmunication industry, as long as an application hit the needs for consumers, engineers could always find ways to overcome technology hurdles. 10 yrs ago, can you image the cellphone sized like Moto V3 can play video streaming or TV broadcasting as we saw in movie? but now those are already a part of some people"s life. Of course there"re rooms for CIT200 to get improved, and that simply makes new technology an exciting thing; of course, with the trade-off of taking some money from our pocket.......Let"s see how the Skype-like(VoIP)product/service to change the ecosystem of telecom and to make our phone bills cheaper.

(Skype Lover on Oct 17, 2005 1:40 PM) hi Tom, take a look at this from skype.skype.com "As what goes to 16k voice sampling rate... Yes that is a goal! To bring Skype quality to users without significant loss. Reality dough is that most of solutions are not there yet and we cannot ignore current "de facto" standards within devices. So we certified CIT-200." It is very obvious that Skype also admits that CIT-200 is not their perfect choice because it can not deliver Skype proud voice quality, only they can not ignore current "de facto" and also can not ignore the brand power of Linksys... And I also don"t believe that you can not tell CIT-200 sound quality from that of using headset accessing Skype, it"s so obvious the quality has been downgraded !!!

(Tom Keating on Oct 17, 2005 1:48 PM) >>As what goes to 16k voice sampling rate... Yes that is a goal! To bring Skype quality to users without significant loss. Actually, I saw that post over the weekend, but thanks for sharing. I guess in the short time I tested the CIT200 it seemed pretty good to me. Sure, the sound of the CIT200 wasn"t as great as the quality of my stereo Plantronics CS-50 USB headset, but it was definitely better than cellphone quality and seemed just as good as the PSTN. Most phone users are not "audiophiles" and will not notice much of a difference in audio quality on the CIT200 versus wearing a Skype headset. And to me, the wireless "headset-less" convenience factor outweighs any negligible sound quality performance hit. I did some more tests and I do hear a bit of a difference, but certainly not enough to make me want to switch to a headset. We all want the "perfect" Skype device. We all want a standalone Skype box with no PC needed and perfect sound quality. But let"s stick with the here and now and not some futuristic product that doesn"t exist yet. So let"s judge and compare the Linksys CIT200 against other products that exist today. The way I see it, the CIT200 is one of the best Skype solutions out there today - not 1 year from now or 5 years from now.

(Skype lover on Oct 17, 2005 1:54 PM) Hi Tom, I love Skype from the first time I tried it and it hit me most is the sound quality and no delay at all, i"m chatting with my friend in Asia just sitting side-by-side... and i believe some skype users will agree with me of this successful factor. sure, the convenience does matter, but for Linksys, it"s such a big brand and tech leader, i just think skype should be more strict on the tech issue, not the marketing impact!

(Jim on Oct 21, 2005 11:22 AM) Hey Tom, If I have this phone hooked up to my computer and when someone calls me, will the phone (cit200) AND the computer ring or just the phone? I suspect that it"s just the phone. And I suspect that you can"t really use the headset on the computer to call and stuff unless you disconnect the cit200 USB transmitter. Am I correct?

(Tom Keating on Oct 21, 2005 1:32 PM) >>If I have this phone hooked up to my computer and when someone calls me, will the phone (cit200) AND the computer ring or just the phone? I believe just the phone, but I"d have to double-check. But that"s true of any Skype audio device. I don"t believe you can have multiple devices make sounds within the Skype client. A great suggestion for the Skype client I might add. You can set Skype to use the CIT200 device and then leave your Windows Audio device default to be your headset. This way you can listen to music, PC sounds (chimes on incoming email), etc. either on your PC speakers or headset - whichever is your default and receive Skype calls on the CIT200.

(Rigo on Oct 22, 2005 4:36 PM) Hi All, A strange thing! I can use this Linksys CIT200, I can talk and hear, but it does not ring. What did I wrong? Please help me. Rigo.

(Travis Bell on Oct 22, 2005 7:48 PM) Just curious if the need to input "+12038526800" is still the final way of doing things. It seems to me that the phone would have a setting so it would simply prepend the +1 and area code so you can simply call a person like normal. I see the being a really sever usability drawback that will prevent a lot of "Mom & Dad" type people from purchasing it.

(PacoBell on Oct 24, 2005 4:34 AM) It wouldn"t do well to prepend a "+1" because not everyone who"s going to purchase this product are from the United States. Furthermore, how would you be able to tell whether the number you dialed is a Skype handle or a regular PSTN number?

(Tom Keating on Oct 24, 2005 1:25 PM) >>It wouldn"t do well to prepend a "+1" because not everyone who"s going to purchase this product are from the United States I thought I explained this when I wrote "Linksys software would detect my PC’s local region and area code set within the Windows XP operating system and then automatically add the “+” sign for me and perhaps even pre-pend my country code to the dial string (1 for U.S.)" Basically, I suggested the software retrieve your area code and other regional settings from the Windows XP Regional Settings. Thus, it would automatically pre-pend your country"s country code as well. Shouldn"t be that difficult to code. I talked with Linksys and they told me that they are working on this suggestion and others I made.

(sam on Oct 25, 2005 11:01 PM) hello, i have using skype for a long time and its wonderful , and i would like to know if the mobile works in africa or in the middle east, and can i have the list of price. thank you.

(PacoBell on Oct 26, 2005 12:58 AM) @Tom Keating: That might work for you, since it sounds like you don"t change your regional settings often, unlike me. But even if you didn"t, what happens when you want to dial outside of your country? The regional code will change and your call will not go through as you intended. Also, you didn"t answer my other question: "how would [Skype] be able to tell whether the number you dialed is a Skype handle or a regular PSTN number?" You do know that Skype will also accept alpha characters as numeric input for PSTN numbers, don"t you?

(Shackmanager on Oct 27, 2005 4:31 PM) Just wanted to let you all know that this phone is available through your local Radioshack, though you will not find it on the web site. Most stores do not have this in inventory yet and very few know this product even exists. However, you are in luck. Just tell the sales associate you wish to place a "direct to you" order for SKU 430-3614. The product will ship right to your door (free shipping) and you"ll have it in about 5 business days.

(D on Nov 2, 2005 4:00 PM) >>Really too bad about the lack of Mac or Linux (or BSD) support. I won"t be getting this phone then, despite the otherwise desirable feature set. I"m sure they"re really disapointed at losing the .01 market share... Fact is, like it or not, except Mac cult members and BSD activists most everyone uses Windows. If you were interested in making money you"d be developing for Windows too... Cisco Systems isn"t a charity.

(Fritz Jörn on Nov 6, 2005 3:31 PM) 1. As the CIT200 has "GAP" (Generic Access Protocol") capability, can it be linked to one’s analog Dect phone base as well? Then be used for both conventional Pots calls and Skype – as the DualPhone allows? Unlike in the US (I guess) we all have lots of Dect phones around here, for normal use. Can another Dect phone be linked to CIT200’s base? Obviously with loss of some Skype features. 2. Frequency range. I was told that the competing DualPhone has no GAP feature, as it were to use two Dect channles in parallel, to give the good frequency range Skype expects. Personally I don’t beleive this. Normal one channel Dect speech is just fine.

(Fritz Joern on Nov 6, 2005 3:33 PM) P.S. Jörn is Jay, o-umlaut, ar, enn = Joern

(Jared on Nov 19, 2005 1:28 AM) Does the CIT200 have a power button to turn the unit off so it doesn"t loose power while traveling?

(Fritz Joern on Nov 19, 2005 3:24 AM) Yes, Jared, the CIT200 does have a power button. Click the topmost picture of this page and you’ll see that the red hang-up button in the middle at right has an added I in a circle. Just as with Ericsson mobile phones, pressing here long turns the handset on or off. (For storage I always suggest to take out the batteries physically or with a strip of paper between contacts.)

(Dennis Shumaker on Dec 12, 2005 5:37 AM) Linksys CIT200 phone"s system menu has a very dangerous option! System menu has the following: register base select delete HS change PIN reset selecting delete HS brings up another menu handset 1 handset 2 handset 3 handset 4 If you delete handset 1, you will ruin your phone! it will not communicate with the base station anymore there is no way to reset the phone to the original settings..IT IS TOAST The reason I did this was to try to work around a a different problem I had with the phone.

(Dennis Shumaker on Dec 12, 2005 5:46 AM) additional comment I am outside of th country I will be living in India for an extended period of time Linksys is not a global company that will support their products world wide. In other words they will not do a warranty exchange outside of the country you bought the product from. The money I spent on the phone and the money I spent getting it into India has been wasted since even though their are two Linksys affliates in Bangalore, they are unwilling to help me out.

(Dennis Shumaker on Dec 13, 2005 2:54 AM) Phone was able to recover even after deleting handset important to register base while the blue light is flashing on the base station bring up register, put in pin number..but do not hit ok press button on base station till blue light flashes then press ok to accept pin number on the handset all handsets are restored

(Dennis Shumaker on Dec 13, 2005 3:15 AM) However, the original problem is still there. The reason for deleting handset and re-installing it was so that I could change the base station from one lap top to another the problem is that the phone is unable to communicate to the base station I believe the handset might have to be re-registered if the handset changes from one laptop to another

(Eric Price on Dec 13, 2005 1:58 PM) I Have had no problems switching my base station from my computer at home to my computer at work. I Have noticed that I"m not getting the battery life mentioned above. I did charge it for over 14 hours prior to use. Maybe, I need new ones. Also, can I use non - rechargable batteries?

(cordless phone guy on Dec 14, 2005 10:49 PM) I"m a little leary of it being a Linksys product. It seems like when they venture outside the NIC and basic broadband gateway market things start to get a little flaky. The case looks cheap too. I"m heading to CES in January and will check it out.

(chuck on Dec 19, 2005 10:13 AM) What are the best voip phone alternatives for Mac users? I would have liked to have used the DualPhone but it seems that is not available for Macs.

(Mike on Dec 20, 2005 8:22 PM) Nice phone, but the drivers are horrible. The CIT200 uses an executable of some type thrown into your Startup folder. The CIT200.exe locks up on my Win2K IBM. Support in India is not helpful. No way to reach the developers to report the bug. No drivers available to download at linksys, so I am screwed. Phone is as good as a rock to me.

(Fritz Joern on Dec 21, 2005 4:59 AM) Mike, Skype plugins are not without potential side effects, as to my experience. I have both a Skype Dualphone by Olympia and a CIT200 by Linksys here with all their software. Let me know if I can be of help. Fritz@Joern.De

(jane farrell on Dec 28, 2005 10:57 AM) hi i hav just bought the phone but cant instal-i hav windows millenium edition.is this the reason i cannot instal?tnx, jane

(jane farrell on Jan 5, 2006 9:41 AM) hi.is it possible to buy an "adaptor"that is compatible with windows millenium for my computer so that i can make skype out calls from my dect phone?

(Heru on Jan 6, 2006 10:11 PM) I got skype phone from linksys on christmas, after installation I got it worked, I could see all the contacts onmy phone screen and talked to my friends within US or overseas, it was GREAT! but suddently (approx. a weeks after christmas) suddenly I saw on my skype phone screen "Skype offline" and all my contacts are gone! No wonder I do not get any call! Tried to search answer from skyped website forum/troubleshooter/knowledge based, don;t have any luck. Is there someone from this forum willing to help?

(Fritz Joern on Jan 7, 2006 3:04 AM) Does your Skype still run in the PC? Have a look there: contacts etc. I’m sure you’ll get it all working again ... Fritz@Joern.De

(heru on Jan 8, 2006 4:50 PM) Yes, on PC seems OK, still have the contacts but the phne doesn"t work anymore

(Charles on Jan 9, 2006 12:09 PM) Even better... I have the phone but no cd in the package so if one of you could mail CIT200.exe to me... i would really appreciate! Charles

(Fritz Joern on Jan 9, 2006 3:46 PM) Charles, I’ve opened up my CD copy for you. But it’s 74 MByte. You are welcome to try to ftp it. Give me a direct mail, if you need it (any more), and I’ll let you know the password, as I don’t want to – you know, Copyright etc. Fritz@Joern.De

(Youri on Jan 12, 2006 7:20 PM) Just wanted to say to Heru that I had the same problem, very frustrating and just reinstalled the whole thing which thankfully did the trick. I bought 3 of them for Christmas (have my sister in Ireland, myself in Arizona and my parents in Belgium) and well I thought evertyhing would work fine (but my sis has a mac) and just today I was trying to help my dad out with a problem he has been mentioning to me. Apparently when he clicks on the bottom Skype button that brings up your contacts, he gets a "Disconnected" message (where normally it shows your status. Obviously I"m thinking he is doing somethin wrong but we uninstalled and reinstalled the software, installed Skype 2 as well and restarted the whole pc..but yet still no phone lists appears? Is it mainly an issue with the Linksys phone? Thanks.

(...BML... on Jan 21, 2006 2:56 PM) Hi i hav some questions bout this kind of phone. 1)Is the phone just a like a more advanced headset that u use 2 make voice conversations? 2)Ifur a Skype user with a phone like this one, and call another Skype user also with a phone like this one, do u have 2 pay anything for this call or its just like a voice conversation? Plz reply.Thx

(Mary on Jan 28, 2006 3:31 AM) I bought this phone about a month ago and it worked well at first -- although I"m not happy with the voice quality, but I would put up with that for the sake of the cheap calls. However, for the last few weeks it rarely works. Sometimes when I boot my computer I get an EAccessvioalation error message on startup and like Youri"s dad, when I hit the Skype button I get a "disconnected" message. Sometimes rebooting helps or sometimes if I unplug the base unit and USB cord and reconnect them, the phone works. But it"s hit or miss and I wish I could get it to work all the time. I tried calling Linksys tech support and all they could suggest was unplugging the base unit for a few minutes and then plugging it back in. I mentioned the EAccessviolation message and tech could shed no light on that. She said mine must be a windows or firewall problem. I"m tried shutting down my firewall (ZoneAlarm) but it does"t help. Anyone have any suggestions?

(Fritz Joern on Jan 28, 2006 5:05 AM) External phones always need plugins into the Skype software. This sometimes does not work in harmony, Mary. Perhaps you try to re-install the phone, possibly de-installing it before; and use a recent or the newest Skype software.—Sorry, some work and still just a guess. Fritz@Joern.De

(Charles on Jan 30, 2006 10:38 AM) Same problem - sometimes doesn"t work and I get eaccessviolation error window, although my CIT200 is sold as compatible with Skype...

(charles on Jan 30, 2006 4:37 PM) Got it - my pb was due to the fact that the skype toolbar was open in outlook Close outlook (and therefore the toolbar) and launch again cit200 and skype, that"ll work fine.

(Stef on Feb 4, 2006 7:03 PM) Hello Tom, I"m actually looking for a VOIP cordless solution, in order for my family members to use Skype in a simple way, just as if it was a conventional landline phone. Your product review is very detailed and covers practical aspects I was not able to find elsewhere on the net. In add, readers comments are, in the same way, very interesting. Thanks for all this work. I learnt a lot reading this page. SB.

(Stef on Feb 4, 2006 7:12 PM) Me again ;-) I just found this on the net : http://www.telestore.dk/shop/default.asp They are saying: >> Sounds to be a very interesting product. Cheap and well done. Anybody had a review on it ? ;-) SB.

(Fritz Joern on Feb 4, 2006 7:36 PM) Stef, the Linksys Du@lphone (Dualphone) is a great product! You get both a Dect cordless phone for your conventional analog line (hooked up to the Western plug) and a Skype phone (hooked up to the PC USB plug, PC must be running). It shows (and signals) Skype presence (contacts). It’s a well sized product (in comparison to the little Linksys), has good display, is handy. I find the outgoing sound quality for Skype calls not very good lately, however. My review’s in German (http://www.joern.de/IPTelefone.pdf), sorry.

(Stef on Feb 4, 2006 9:20 PM) Joern, Thanks for this answer. Don"t be sorry for the english version only. I"ll try to translate your review with some of these translators on the net. At least, if I don"t understand something in it, I may have a good laugh! ;-) SB

(Tom Keating on Feb 4, 2006 10:15 PM) I actually have the DualPhone. Got it 2 weeks ago. Been meaning to review it but have been busy. Stay tuned for an English version... ;)

(Mary on Feb 7, 2006 9:36 PM) Joern: I had already reinstalled the software a couple of times but it didn"t help. I think I have the latest version of the software (v.1.4.0.84). Anyway, a couple of days ago I was having problems with my scanner which, like the Linksys, was connected via a USB hub. I decided to connect the scanner directly to the computer and that issue sorted itself out. Then I decided to do the same with the Linksys and it has remained connected (no disconnected signal) ALL day! I hope this is sorted out and it"s not just having one of its good days. However, the reason I was connecting via the USB hub was so I could easiy disconnect the phone when I needed to use the computer speakers as they won"t work at same time as phone, since it monopolizes the sound card. Now I would have to root around under the desk at the back of the computer to disconnect the USB cord each time. Is there a solution for the speakers vs. Linksys issue?

(Scott on Feb 19, 2006 1:52 AM) I am a soldier currently deployed to Iraq. Myself and many of my felloe soldiers use Skype daily as a means of staying in touch with our loved ones back home. I read about this phone and decided to give it a try as it would free me to be able to take my phone away from the noise of the computer centers. I have been very pleased with this decision. The range is outstanding, the sound quality is great, even if to some people a headset sounds better. I can honestly say that I can not tell much difference between this phone and a regular POTS line. In addition, I think I must say that our internet service is not the highest quality. We use a civilian satellite service 2Mb down and 1 Mb uplink. This connection is shared with 70 people. Considering this, my current location in the Middle East in a War Zone, and the fact that I have an internet connection at all; I cannot begin to explain how wonderful I think this product is. There are some minor fixes that I feel would make it better, such as quicker response time in the skype contacts list, but other than that, this is a wonderful product for the price. I recommend it to all my friends.

(Tom Keating on Feb 19, 2006 3:31 PM) Scott - glad you are pleased with your Skype phone and are using it to call friends/family while serving in Iraq. I too thought the quality was pretty good even though some audiophiles complained it wasn"t as good as a headset. More importantly, thank you for your service. I sincerely admire all the young men and women that chose to serve - especially post-9/11 when even joining the National Guard means you still have a good chance of deployment in dangerous parts of the world. Stay safe and Skype away on your Linksys CIT200 phone! :)

(sajid on Feb 20, 2006 3:13 PM) MY LINKSYS MODEL-WRTP54G VOIP INSTRUMENT IS NOT WORKING.MY BROTHER PURCHASED IT AT USA THROUGH VONAGE, NOW I AM OWING IT AT INDIA(BANGALORE)IT IS STILL UNDER WARRANTY,IT SWITCH OFF ON ITS OWN AFTER 11/2MINUTES OF SWITCHING ON. CAN I REPLACE THE VOIP HERE AT BANGALORE OR ELSE CAN I GET IT REPAIRED PLZ DO HELP ME AS MY WORK IS HELD UP DUE TO THIS PROBLEM U CAN REAC ME AT 9844363674.IMMIDIATE RESPONSE WILL BE HIGHLY APPRETIATED. THANKING YOU, WITH REGARDS, SAJID.

(ken on Feb 24, 2006 10:54 AM) Just wanted to let you know that I appreciate your very informative and worthwhile site...thank you. I live overseas and often want to talk to my bedridden father in the States, but my mother has to constantly move the computer to the bed when I call with Skype. Your site has convinced me that I now have a great present to send my father (better than the standby socks).

(John on Mar 2, 2006 3:35 PM) in your story "You can of course initiate a conference call from the Skype client (clicking the Conference button) and it will work on the CIT200" I cannot work out how to take over the skype call with the handset ONCE the call has been initiated from the PC - is their a magic button?

(Bob on Mar 3, 2006 5:43 PM) What solutions are there for a person using Mac and would like the hands free or similar phone? Have business in Mexico and home in the US as well as Mexico. Is Skype the answer or are there other solutions. Have broadband at all three locations. Another caveat One Mac and two PC"s.?

(Bob on Mar 4, 2006 1:17 PM) Is there any way to configure the CIT200 and/or Windows so that it will also work with Yahoo Messenger, Google Talk, MSN Messenger, etc? Supposedly Zonet ZYS5105 & Hawking HNT1 have this capability.

(Eric Anderson on Mar 7, 2006 1:23 AM) For those having problems with the CIT 200 showing as "unregistered" and not wanting to recognize a base - I have the following suggestion: I was just on the internet with Linksys chat support, and they suggested that I hold down for about 10 seconds the main button on the base - the botton that you use to page the phone. After about 10 seconds the light on the base will begin flashing quickly. Once it is flashing, try to register your phone, using your registration code. The default code is "0000," so if you haven"t changed it, that should work. This worked great for me - I was about to give up and send the damn thing back, but it"s working great now! I should also mention that I am VERY happy with this phone. I have excellent sound quality, excellent reception, and I find that it is reasonably easy to use. Hope this is helpful, Eric

(Chaser7016 on Mar 14, 2006 1:46 PM) After six months of ownership and so so experience with it, I can not recommend this to anyone! Making calls outward is fine, but the sucess rate of picking up the phone to answer an incoming call and actually having the phone connect to Skype to begin a conversation is 30%. This is a first generation phone and not a very good one!

(Fritz Joern on Mar 18, 2006 11:31 AM) Friends of mobile Skype telephony, allow me to point you to an alternative to Linksys’ CIT200: the European "Dualphone": www.Dualphone.Be (developed by RTX: http://www.rtx.dk/Default.aspx?ID=119). It has both a high quality Skype part (uses two dect channels for better sound quality) plus it is a regular analogue pots cordless dect phone. So you can use it for your old-fashioned calls as well, hooked up to the Western plug type regular phone service, and for Skype. It (still) needs the PC to run when used for Skype, as the Skype part is connected via USB (Has to do with the fact that Skype does not use sip.)

(James on Mar 25, 2006 4:33 PM) My phone constantly disconnects and the only way I can keep it connected is to use Skype v.1.3!!! oh well. My problem is that if i make a call from the handset it is fine. If i make a call from my computer the handset does nothing and I cannot hear or talk to the contact i called. Any advice?

(Cee on Mar 26, 2006 11:36 AM) I get the Access Violation too like Mary and the others. I will maybe try reinstalling the cIT software. But I wanted to report that I suspect it might be related to Shareaza or perhaps my Microsoft Live betas such as OneCare Live or Messenger Live. I figure only techies and geeks would have a linksys skype phone, so maybe you other also have such beta or other p2p programs installed. Just a tip in case we"re on the verge of a new problem. This just started happening today after owning this for a few months.

(Cee on Mar 26, 2006 11:47 AM) I uninstalled the software, went to linksys.com, downloaded the cit200 driver and then reinstalled the software. (Skip the CD; it"s easier and best to just install the latest version from the linksys website.) the phone immediately works. be sure to allow the cit200 to always talk with skype. (it"ll prompt you.) so far so good. everything worked immediately without even rebooting. so if the error returns, i"ll let you know. but for now, if you get this error, reinstall the software. it takes one minute and you"ll be much happier!

(Daniel on Mar 28, 2006 1:51 PM) I"m using the Linksys CIT200 for about 4 weeks now. When I"m making my first call after a few hours of not using the phone, the person i"m calling can not hear me. The status on the display is "ONLINE". Trying it again, a few minutes later, everything is OK. Any advice?

(Cee on Mar 28, 2006 3:09 PM) Daniel, go to tools -- options -- sound devices and report back what your settings are. The problem lies in those three settings. Secondly, the box to let Skype manage your sound should be checked. Finally, call echo. If echo can hear ya just fine, then the problem lies not with Skype but with your hardware/headset/mic setup or simple network congestion. call echo: http://www.skype.com/help/guides/soundsetup.html

(Daniel on Mar 28, 2006 3:22 PM) Cee, The settings on skype are - incoming Linksys CIT200 - out: Linksys CIT200 - Using: Windows default. The box to let skype manage the sound is unchecked. I"ll change that setting.

(Cee on Mar 28, 2006 3:31 PM) Cool... Make that change and then restart Skype to ensure that your change is "sticky" meaning that it"s still checked afterwards. Call echo to test and you should be fine after that! Hope that helped!

(Daniel on Mar 28, 2006 3:35 PM) Cee, I made a call to echo and i can hear me just fine.

(John on Mar 28, 2006 3:53 PM) If I initiate the call from my PC how do I transfer the sounds to the handset?

(Cee on Mar 28, 2006 4:03 PM) i"m getting a lot of questions and i"m happy to help, but i can"t handle the volume. go to http://www.experts-exchange.com/ and post your questions there in the VOIP section. it"s free to sign up. i"m an expert there and will be happy to answer everyone"s questions there. i get points for the questions answered. if i can"t help you, surely someone else will be happy to resolve your question. but if you let me know in advance of your question, i"ll be happy to be the one to respond to your question. thanks! cee

(wladimir Singer on Apr 1, 2006 2:59 AM) If I initiate the call from my PC how do I transfer the sounds to the handset?

(Andrew on Apr 3, 2006 7:32 AM) Has anyone used the phone with various Outlook add-ins for dialling Skype or SkypeOut contacts? I"ve got the phone and it"s fine for dialling through the Skye client, but when I use Look2Skype or the Skype Outlook Toolbar to dial a contact it doesn"t place the call through my Linksys handset. Skype is setup to use the Linksys in the sound devices.... Any ideas....?

(Lance on Apr 7, 2006 11:00 AM) Has anyone hacked the CIT200 firmware to work with any other services? I love Skype, but Yahoo has just under cut the competition on most international rate with the new Yahoo Messenger with Voice 7.5 Beta and seems to work just as well as Skype, I just wish I could use by CIT200 handset.

(Phones Review on Apr 12, 2006 7:29 AM) I really love the article it was a great read, the phone is good as well i have actullay heard alot about this phone and have many people say that it works well.

(George11 on Apr 14, 2006 1:27 PM) There is a skype cordless phone here: It Supports "3 parties conference call conversation for Handset, PSTN and Skype" and Supports "multiple handsets in a system.(Up to 6 handsets can be registered)".

(George11 on Apr 14, 2006 1:33 PM) oops, the link is not shown, it is : http://www.echostore.com/skype-cordless-phone.html

(Richard on Apr 16, 2006 8:03 AM) I purchased one of these phones a few months ago, it is always switched on and always connected to skype, i have never had any problems with it, i just finished talking to one of my mates in another country, i was on a call with him for over 4 hours and my phones battery is still full, more than i could expect from my cell phone. I even accidently deleted the handset from its base while i was messing around and managed to get it back. this phone is easy to use and is really awesome. if you are having problems with it, i don"t think its the phones fault, i think its your stupidity. This phone is a really great piece of equipment, i recoment it to everyone who"s computer meets the requirements on the box.

(Vardsy on Apr 18, 2006 2:35 AM) I have no installation CD with my Linksys phoine and their support does not provide a download (God knows why). Does anyone know where I can obtain the software for running this phone with my Skype installation? Any help anyone can provide is deeply appreciated.

(Neil on Apr 18, 2006 10:59 PM) I bought my Linksys CIT200 3 months ago and I still can"t use it. I"ve been dickering with Linksys support all this time and generally don"t get any quick responses. Sometimes it take resendining the message several time, then maybe in a few days I"ll get a message from them. But so far to date, no solution to my problem. My problem is that my CIT200 always says disconnected. If I unplug my usb plug to the base, wait about a minute, then plug it back in, It comes up and says Skype online and I can even see my contacts. But between 10-15 seconds later it reverts back to disconnected again. Now if I do this whole proceedure over again, I can connect for another 10-15 seconds. Can anyone steer me into the right direction to cure this? Seems like Linksys Support can"t. You would figure that they have had this problem before and know whats going on. But, after 3 months, I"m still fighting with this problem. Anyone else have simular problems as I have?

(Daniel on Apr 19, 2006 2:35 PM) To Vardsy, on linksys.com you have to change to United States as country. On Support - download you have to select the CIT200. There you can find the driver & setup software.

(seevloewy on Apr 19, 2006 10:55 PM) my linksys cit 200 announce on pressing on contacts "unavailable" on the computer I can see the contacts online, it was perfectly ok and now I got a message cit200

(seevloewy on Apr 19, 2006 11:00 PM) Soory, the comp announcment is cit 200 EAccessViolation

(Diane Davies on Apr 22, 2006 2:15 PM) Hey, I"ve just bought this phone from SKYPEstyle.co.uk and it"s working perfectly. I"m really pleased. What;s the problem with yours? Di.

(Daniel on Apr 24, 2006 2:35 PM) Hey Di, the problem is that, after not using the phone for several hours, making a call is not possible. The person that i"m talking to cannot hear me. The status on the display is "on line" . I checked the sound settings on skype & my pc. Everything seems ok. Even calling "echo" is working. Can the router in my network provoke such a problem?

(Di on Apr 25, 2006 10:26 AM) hmm...not sure I"m afraid. I"m not that technical - I got all the info from the website I bought it off. Let"s hope it keeps working!?..

(Greg Stigers on Apr 26, 2006 3:27 PM) I was asked to figure out the "Unavailable" problem on a LinkSys CIT-200. After the recommended uninstall, reboot, reinstall cycle failed, I tried installing on my PC. No joy. LinkSys support asked me to power cycle the device. Hmph! So, I removed and replaced the batteries. And it worked; it saw the contacts. I took it back to the original PC, plugged in the base, and all was well.

(Neil on Apr 26, 2006 4:22 PM) You mean you actually got support from Linksys? Thats a miricle, I"m still waiting to hear from them. I just tried what you did and it still has the same problems. Heres the latest reply I just recieved and still wonder how long this crap is going to take so I can get my problem resolved and I can use this damb thing. I recieved this reply 2 days ago. Is he the only tech support tech that helps people? Thank you for contacting Linksys Technical Support. Sorry to informed you that Melquiades S. Castillo Jr. is not available at the moment. We will inform him the problem you are experiencing at the moment. We appreciate your time in giving us your feedback. Please accept our apology for the inconvenience you have experienced. Rest assured that we will take action to improve our products and services to better meet your needs.

(Shoemoney on May 30, 2006 5:55 AM) Don"t flip phones break quite easily though...??

(dave on Jun 1, 2006 8:11 PM) Will my US purchased charging base work outside the US? The spec says 120v, 60hz, but I wonder if it will actually work on 220 / 50? If not, where can I get another charger? And if not, why do they make it for the US only? Thanks.

(360trev on Jun 3, 2006 10:12 PM) I think its a great product but I am highly frustrated by the slow response tme when navigating the skype contact list. It feels like there is a layer of treacle in the way.. lets hope they do an updated firmware soon! My biggest missing feature... I want to be able to buy more skype credit FROM THE PHONE. I"m in the US using it to call UK, often cell phones and the credit runs out very quickly! You cannot buy credit from the phone which means you have to go back to your computer to do it when it runs out. Very silly, surely this is a major thing they should correct? Just why is it so damn slow? Is is downloading my contact list EVERY time? If so, why doesn"t it store them in the phones memory the first time and just check for updates? Also noticed it sometimes gets "unavaliable" when navigating the skype list so I have to try again, also annoying but I get there eventually. It seems like they rushed the software out, overall its good but it could be so much better, I wish they had also put a higher resolution screen on the display! And allowing you to associate a picture with the caller would be very useful too, virtually every cell phone can do this now! Also can you change the background image to one of your own choice? Havent figured that out... For all the gripes I"m happy enough with the sound quality, its ok. Overall its the best skype wireless phone Ive used and its enhanced the usability of Skype 10 fold. I was miffed the the power adaptor for the base (I bought mine in the US) is only 110 volts, even cheap $50 pay as you talk cells come with dual 110-240V switching these days! since the base unit is wired directly I had no choice but to buy a 240V-110V voltage changer so I can use this product when I get back to england. Come on Linksys, it cannot save THAT many cents to have a us only plug ! Sigh... I really want to love this product, in the end I just like it, its definately a 1st generation product. Cannot wait to see a full linux embedded with the full skype client, as having to have my pc or laptop on all the time is a pain. Still overall I would give it 70%. Final verdict: Loads of room for improvement but still worth buying.. Trevor

(Josh on Jun 7, 2006 3:10 PM) hey, i got a skype phone for me and my mate, and now every time i look at it theres some bloomin problem. Its disconnected, its offline, its generally in trouble. NOW,,, the phone says its online, it says my contacts are online, and so does my lap top,, i call and it says its ringing, but i cant hear anything, i wait,, nothing, they answer, and cant hear me, now his phones got the same problem. £160 i shelled for these,, V frustrated. I think ive found the CIT200 guru in you, please help me!

(oscar rodes on Jun 12, 2006 2:35 PM) I had to remove the batteries of my CIT200, and after I reintalled them, the monitor indicates " disconnected" and the phone no longer communicates with the computer. Any suggestions on what is wrong? Oscar

(Neil on Jun 12, 2006 2:55 PM) Do as I did. Get rid of the phone! I never could get mine working and Linksys has such lousy support, I felt it was futile to keep it so I resold it on E-bay. Now my Linksys CIT200 and my headache are gone. Believe me, this is very good advice.

(David on Jun 12, 2006 8:11 PM) I use the following cordless phone, it works great, http://www.echostore.com/usb-cordless-phone.html ; And it is the first cordless phone that works with MAC. And it supports Skype, VoipBuster, VoipStunt, VoipDiscount, internetcalls, VoipCheap, NetAppel, SparVoip etc. Fantastic!!

(Jason on Jun 30, 2006 10:13 PM) The Linksys does not operate on 2.4GHz for a reason... it interferes with your wireless! So David I"m not so sure how good that phone could be as it works on 2.4GHz.

(F on Aug 13, 2006 5:15 PM) after searching for probleme of connection (disconnected base :in fact you have to look in your audio devices in the configuration pannel and switch off one of these and reboot) so after find this solution now phone connect but no sound with : CAN"T FIND LINKSYST CIT200 IN THE SKYPE OPTIONS. Need help for this thanks:)

(redha on Sep 3, 2006 7:19 PM) for skypeout free

(TOM on Sep 15, 2006 3:28 PM) CIT200 Skype phone Is it possible to buy another Base Unit station by its self without the handset? We are interested in switching Skype user accounts on the handset as we live in a sheared house, so switching between different user accounts on separate computers would be really useful. Am I Right in thinking this is possible to do with the Base select option? Has anyone else used this product in this way?

(Binooplal on Oct 5, 2006 4:30 AM) Hi All, If your Linksys Skype phone CIT 200 is showing UNREGISTERED do these steps: 1. Press and hold the button on the base station until the blue light starts blinking. 2. In handset go to SYSTEM menu and select REGISTER. Default pin is 0000 Have a good time. Binooplal P.I Email: Binooplal@hotmail.com Country: India

(josh again on Oct 10, 2006 2:27 PM) I had this problem a while ago, but when i call people on my cit 200 i cant hear it ring and i cant hear them speak, they can hear me though. I dont know what the hell is wrong with it, the last time this happened i just turned off skype for ages and then i turned it on about a month later and it worked, i can wait a month this time and my computer should just do things when i tell it to! how do i fix this?!?!?!

(Daniel on Oct 11, 2006 3:49 PM) I had the same problem. I changed to the Linksys driver Ver 3.7.0 (You can find it on the US website). I was also using Sygate Personal Firewall, but now i moved to the MS firewall on WIN XP Prof. SP2. For the moment everything is working well. Good luck.

(Thierry Koblentz on Nov 18, 2006 4:34 PM) Regarding the "EAccessvioalation error" that a few people reported here: in my case, it turned out that NETGEAR Storage Central SC101 is not compatible with the CIT200. I was only able to install the SC101 after disabling the CIT200 and now I receive the "EAccessvioalation error" each time I try to load the CIT200. As a side note, I was surprised to see my name in the Skype Contacts list in one of the screenshots (the one before last). :-)

(Skype Phones on Dec 11, 2006 4:47 PM) I quite enjoyed your review, Tom. I was inspired to include an entry on my own site :P You just landed another regular reader, mate!

(Rick on Jan 13, 2007 8:12 AM) Support for this phone is the only reason I run windows. If I could run this phone under Linux or Mac I would dump Windows in a flash!!

(Sam on Apr 12, 2007 9:48 PM) thanks Eric Anderson i just get my phone back to work after following your instruction it take only 10 sec.. to work Sam

(Joe on Apr 19, 2007 3:10 AM) With the Linksys Skype phone: Has anyone figured out how to make the tones function to operate automated systems, for example, when you want to check your bank balance?

(Blamey on May 12, 2007 5:40 PM) I"m glad you can"t use this phone for anything but skype. Think about it. This makes the phone cheaper. they do a deal, and make the phone so that it only works with skype, skype knows that this will tie people in to using skype, which will make them more profit, which means they can sell the phone cheaper. Its like when you buy a computer from dell and complain about the crappy software that comes with it. Someone has paid for the crap to be there, so you get your PC cheaper, you then uninstall the crap in 5minutes. If you don"t mind being tied into skype, then you have a right to buy a cheaper phone because of that. As for Room for improvement, wanting to listen to the Radio with your cordless phone, don"t be ridicolous! I want it to be cheap, I want a cheap cordless skype phone. If I want speakers for MP3"s, I"ll go buy some. What the hell, next time ask for a DAB digital radio, CD walkman, cellphone, toaster and television all integrated into a £24 device.

5/24/2007 TiVo cuts off American Idol Finale
American IdolAmerican Idol fans that didn"t watch the finale live are shocked to learn their TIVos didn"t record the last 6 minutes of last night"s American Idol finale. The finale ran a bit long - 10 minutes according to my calculation, but some TiVo users do pad in a little extra time at the end which might account for the slight discrepancy (6 min vs. 10 min).

Apparently not enough "padding time", since a few of my fellow co-workers are peeved they didn"t get to see Jordin Sparks get the nod over Blake Lewis. Yes TiVo users, you missed out on Jordin Sparks emotional and tearful acceptance and her final song on the show. At least one American Idol fan was instead watching the popular Lost TV series and set American Idol to record.

Moral of the story: Always watch live TV shows since there is a chance it could go long and set pre-recorded TV programs to record on your TiVo.

Well, if you missed the final minutes of the finale, you can click here and download the finale from The Pirate Bay using a Bittorent client.

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Comments on this Entry:

(Aswath Rao on May 24, 2007 9:56 AM) TiVO users pay a monthly fee for the TV Guide service. So one would think that as part of that service, TiVO will in real-time adjust the TV Guide information, which would in turn control the recording. In any event, this problem will be more acute for sports fans.

(Alberto on May 24, 2007 10:17 AM) Good example of the potentialty of collaborative P2P platforms ;)

(Tom Keating on May 24, 2007 10:53 AM) I think real-time updating is difficult, since most TiVos use the PSTN line to update the guide data. The live American Idol show themselves probably didn"t know they were going to go long. Some TiVos do use an Internet connection for updating the guide. But even that is flawed, since TiVo would need to simultaneously update millions of TiVos once they realized the American Idol show was going long. Also, I think each TiVo unit pulls the guide data at very long intervals. The real solution is IPTV, since they can encode the show data real-time into the stream. Thus, you will know exactly when each show ends. Maybe they"ll even encode when commercial breaks are, so you can instantly fast-forward them? ;) (Note: I believe some cable companies do encode commercial breaks into their video stream for their own tracking - wasn"t mean for their customers to FFW through them)

5/23/2007 VoIP on the Sony PSP Finally!
Sony PSP
Remember my Google Talk and VoIP on Sony PSP article from January 2006? Well, it would appear that now you can get VoIP on the Sony PSP. Well, according to the BBC, The VoIP software was developed by BT and will enable PSP users to call PCs, fixed lines and mobiles. The new service takes advantage of BT"s 21 century network (21CN) designed specifically for IP.

Unfortunately, at least initially, the service will only be available in the UK and will only work on home or BT wireless hotspots. Seems a bit odd that it is restricted to just your home WiFi or BT wireless hotspots. How does BT know where your WiFi router is and why do they care? What if you are traveling with your PSP and want to make a VoIP call on someone else"s WiFi connection? Are they restricting calls from certain IP addresses that you have to register? Or are they using geolocation to make sure the IP address is located in the UK? While VoIP on the Sony PSP is strictly limited to our British friends across the Atlantic, this is still a good start!

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5/23/2007 EQO Launches new Mobile VoIP/IM Client
LAPTOPMAG has an actual hands on review of the new EQO software announced today. If you recall, EQO was originally designed to add Skype functionality to mobile phones, however EQO has changed their offering.  Now instead of just enabling Skype (Skype-to-Skype, Skype-In, Skype-Out) on mobile phones, EQO is offering their own mobile VoIP solution with EQO Out "credits" for PSTN termination.

The new client, which still runs on Java compatible phones, lets you make VoIP calls, as well as instant message across networks (MSN, Yahoo, AIM, GoogleTalk, ICQ, Jabber). Both Nimbuzz and Fring offer similar applications. Talkster also has a mobile application using a web interface, and last I spoke to them back in December, they said a "fat client" would be available this year.

There certainly seem to be more players offering mobile VoIP software solutions these days. Wonder how long it will take before the mobile carriers start blocking these kinds of applications? I should mention that calling another EQO user is free and calls to regular landlines use EQO Out credits which are obviously cheaper than standard mobile rates since it leverages VoIP termination.

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Tags: AIM, EQO, Fring, GoogleTalk, ICQ, Jabber, mobile VoIP, MSN, Nimbuzz, Talkster, Yahoo
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5/23/2007 Google Blog Search Sucks
Google Blog Search sucks and here"s why. First, it is cluttered with spammy MFA (Made for Adsense) blogs that often aggregate (steal) content from legitimate blogs. I used to use Google Blog Search to see who was linking to my blog and to track any interesting blog conversations. Now, if I want to track any blog conversations I stick with Technorati.com and Techmeme.com. The spam on Google Blog Search has gotten so bad and so many blogs are stealing my content, that apparently as of a few months ago, Google delisted all TMCNet blogs, perhaps as a result of a "duplicate content" filter being tripped by these sploggers. (See my articles on splogs here, here, and here)

At first, I didn"t care Google Blog Search wasn"t listing TMC"s blogs, since I didn"t think anyone really used Google Blog Search. But Rich Tehrani, my boss forwarded me an article saying how referral traffic from Google Blog Search was growing and he wanted me to try and figure out why Google removed us from Google Blog Search. So I went to Google Blog Search "About page" to see if I could figure out why. The first thing I wanted to determine is what Google considers a "blog".

According to the Google page, it says:
"Which blogs are included in Blog Search?

The goal of Blog Search is to include every blog that publishes a site feed (either RSS or Atom). It is not restricted to Blogger blogs, or blogs from any other service

It certainly seems like blogs on the blog.tmcnet.com domain fit this description. So the next question is if you are running a legit blog, what is the proper way of getting listed on Google Blog Search? The answer according to Google is, "If your blog publishes a site feed in any format and automatically pings an updating service (such as Google Blog Search Pinging Service), we should be able to find and list it. Also, we will soon be providing a form that you can use to manually add your blog to our index, in case we haven"t picked it up automatically. Stay tuned for more information on this." Great, all you need is a feed (RSS).

I see a Wiki (not a blog) http://www.voip-info.org/wiki/ listed on Google Blog Search. It"s a Wiki - how is that a blog?  I also see EETimes, a CMP publication which is clearly not a blog, so Google doesn"t seem to be very stringent in their requirements. Seems like anyone with an RSS feed can get on Google Blog Search.

According to Google, the link to ping is http://blogsearch.google.com/ping/RPC2, however I was already pinging http://blogsearch.google.com/ping/RPC2 since this was already added to my Movable Type configuration. At a loss as to what to do next, I decided to contact Google Blog Search using the email address they published online.I knew this was a shot in the dark at best, since sometimes Google responds, and sometimes they don"t. I can"t entirely blame Google since they must get thousands of requests each day from people complaining about everything from being delisted to lower rankings, etc. Still, TMCNet.com is a very respected web domain with a ~3000 Alexa ranking, so perhaps Google would respond to my query.

They"ve responded to me a few times in the past, but I have to say, they seem to have gotten worse over time. In any case, I wrote to Google using the contact info from the About page and didn"t hear anything back. I waited a month and emailed them again - still no response. I tried a third time - still no dice. What"s a person gotta do, kneel before the almighty Google Zod / God?

I"m surprised Google published the email address online since no doubt spambots will pick it up and spam the hell outta this email address. My legit email is probably lost somewhere in the middle of 10,000 spam emails.

Update: They literally JUST switched their About page to a Contact form. I no longer see the email address published. At first I thought I was going crazy and imagined it since it"s been awhile since I last contacted Google Blog Search. But I went to the Google cache dated May 18th and you can see the email address listed on this screenshot:
Google Blog Search Contact email address

In any event, I then tried using Google"s Webmaster Tools, since according to Matt Cutts (aka GoogleGuy), the tools can help you discover any problems with your website and many (but not all) Google penalties being applied. As an example, Matt talked about a banned site in another post and explained, "...we started flagging this site as penalized in Google’s webmaster console. I believe that Google is the only search engine that will confirm to webmasters that their site does have penalties. No, we don’t confirm penalties if we think it might clue in web spammers that they’ve been caught. But yes, we do try to confirm penalties if we think a site is legitimate or has been hacked. You can read more about how we confirm penalties in this previous post."

Well, I checked Webmaster Tools and all of the sitemaps display "no errors".

At this point, I think I"ve all but given up on getting into Google Blog Search. Ironically, I see several of my fellow VoIP bloggers in Google Blog Search, including Andy Abramson, Om, Alec Saunders, Asterisk Blog, and a ton more. If interested to test to see if you are listed on Google Blog Search you can use the link: or blogurl: commands. I prefer the blogurl: command since it only returns results from that specific domain where as the link: command shows blogs linking TO you. So to test your blog, you would do something like this on Google Blog Search:

blogurl:http://www.domain.com

As seen by my search, my blog returns zilch:
blogsearch.google.com/blogsearch?hl=en&q=blogurl:blog.tmcnet.com&btnG=Search+Blogs

When I do the link: command I see a ton of MFA (Made for Adsense) blogs, including this aggregator - http://avoipblog.info that has aggregated my blog, Rich Tehrani"s blog, and VoIPNow.org. This site, avoipblog.info is using full body content (not excerpts), which means my entire blog content shows up on their website. In theory, Google is supposed to give more weight to the site with more PageRank and credibility, but obviously these MFA sites are still getting traffic somehow. Take a look at this screenshot showing this MFA in action - every single one of these stories is mine:



So let me get this straight - this MFA (aka Mother F"n Ass-h**e) gets on Google Blog Search and my PageRank 7 site can"t? This is why Google Blog Search sucks. I still love Google, especially their web search results, but their webmaster tools for tracing problems leaves a lot to be desired and I won"t even attempt to describe their customer service. Though to be fair, Google isn"t alone in hiding behind their web servers and making it difficult to reach a live customer support person. Yahoo, MSN, and other search engines are equally difficult to reach a real live person.

If Yahoo! or MSN want to gain market share on Google and win the search wars, my suggestion to them would be to invest in a call center that can accept calls -- including VoIP calls -- from webmasters to resolve these kinds of issues.

If phone calls are too expensive (due to the phone charges or the labor), then perhaps a simple online trouble-ticket system could be deployed. This would allow a search engine to track each user"s issue and force the case to be handled within a timely manner - such as forcing the agent to close a case within 1-week. That would go a long way to improving customer service.

To prevent spam they could force users to register or even better, since TMC is both a Google Adwords & Adsense customer, Google can use TMC"s registered Google account. Heck, we"re a paying customer bringing revenue to Google, so they should at least offer the courtesy of some sort of reply from Google as to why TMC"s blogs are not included. Wishful thinking perhaps... Ah well, at least TMC"s blogs rank pretty well in the SERPS (Search Engine Results Pages).

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Comments on this Entry:

(gautam chhabra on May 22, 2007 11:52 PM) I can understand your concern very well tom but Google is like a master of its own kingdom and we cant do much in this respect but your concern would surely set brains of people on a thinking mode!!

(Mark Evans on May 23, 2007 7:54 AM) I"ve been frustrated by Google Blog Search as well, and my inability to get some of my blogs listed. For example, I probably write the only Nortel-focused blog but I find trouble finding it use GBS. And like you discovered, it"s not easy to find a way to fix your problems. Great blog post - maybe GBS will even list it! Mark

5/22/2007 Nortel Strong Arms Open Source Vendor
What happens when a VoIP blog (yours truly) writes about the fact that a former Nortel subsidiary (Blade Network Technologies) went looking for a new phone system, chose an open-source Asterisk-based solution from Fonality instead of using Nortel"s own PBX and then agreed to go on record on the VoIP & Gadgets blog about why they made such a shocking decision?

A) Nothing - it"s a VoIP blog - who cares? Nortel is an $11 billion dollar company that certainly doesn"t read blogs for their news.
B) Nortel reads the blog post, is a little peeved, but other than some emails sent internally, no one outside Nortel would ever know they were annoyed.
C) A Nortel Board Member flips out over the article, contacts Blade and then pressures Blade to return the Fonality system and have Fonality print a retraction to the blog article (and the subsequent press release).

If you answered C) congratulations, we have a winner!david vs. goliath nortel vs fonality Yes, it"s true - and in true David (Fonality) vs. Goliath (Nortel) fashion it would appear that we have Nortel peeved that one of their former subsidiaries chose an open-source IP-PBX (PBXtra from Fonality) and who had the audacity to speak to the press about why they made such a decision. Why, the nerve!

Although they are a former subsidiary of Nortel, I should point out that according to InternetNews.com, Nortel still has a minority interest in Blade. Interestingly, according to Blade"s website, Eric Schoch, the Vice President of Business Development for Nortel, serves on Blade"s board of directors.

As if we needed any more proof of the power that the blogosphere holds, the fact that a Nortel executive took exception to my blog post and contacted Blade to apply pressure is almost beyond belief. I spoke with Fonality"s CEO, Chris Lyman to get the exact facts from his perspective. Here is my phone conversation with him transcribed:

Chris explained, "Fonality sells it"s PBXtra IP PBX to Blade. During the sale, Blade"s Director of IT, Amon Prasad agrees to go on record in a Fonality press release about why he made this decision against his parent company. Then you (Tom) decided to do a story about such an interesting customer win."

Chris continues, "Here is where it gets interesting. The day after your story hits the net, Fonality gets a panicked call from Stefan Zuckut, Blade’s Vice President of Corporate Development. Stefan tells us that a board member from Nortel read your (Tom Keating) blog and hit the roof. "

Chris explains, “Well, Stefan must have been telling the truth, because 30 minutes later, the CEO of Blade, Vikram Mehta, is demanding to speak with me personally. I acquiesce. When Vikram gets me on the phone he immediately tells me that Blade is going to return their brand-new, still-in-the-box phone system. I ask, "Why are you returning?"" To which Vikram replies: “We changed our mind.’

“You can’t change your mind. That’s not how our terms and conditions work.” says Chris, and then continued, "The next thing out of the Blade executive’s mouth astonishes me “We also want a retraction of your press release about how the Fonality system was more affordable and easier to use than Nortel.”

Stunned, Chris asks, “Why?”

“Because you didn’t follow our internal process for authorizing a press release.”

“But it is *your* internal process, and we spoke, with permission, to your own Director of IT, who personally signed off on the release. All that press release said and all Tom Keating"s article said was that we"re less expensive and easier to use than Nortel. What you want me to publish a document that we"re more expensive than Nortel and harder to use? How the heck do you expect me to print a retraction for something that is a) true and b) out of my control now that it is in the blogosphere?”

I interrupted Chris"s retelling of the conversation with Vikram and asked Chris, "How long have they had PBXtra for?"

Incredulously, Chris responds, "They haven"t even installed it yet. It"s still in the box."

I responded, "Right. I recall when speaking to Blade"s Director of IT last week that he explained Blade hadn"t deployed it yet, but were excited to do so."

After Vikram pressed Chris for a retraction, Chris in an irate mood, issued an ultimatum - "You have 60 seconds to change your mind. If within the next 60s you don"t change your mind, you"re going to discover how an incident turns into a scandal. Because either way, any reporter worth his salt is going to find the fact that Nortel"s board of directors is putting pressure on you to get us to print a retraction about the comparative price of our systems much more juicy than the stupid article in the first place. This is getting better all the time and it"s good for us and bad for you."

Chris told me they got so upset they hung up on him before he got five seconds into his count. I asked who was on the call and Chris said it was Vikram Mehta, Blade’s CEO, Stefan Zuckut, their VP of Corporate Development and Jim Sladek, VP of Finance.

Chris told me, "That"s when I called you Tom on Friday to tell you about what was happening."

Chris, "Then I told Arnold, my SVP to play good cop. Call them back and tell Blade that my CEO (that’s me) is chain dialing the press. All they have to do is call off the dogs about us printing a retraction and returning the system and everything will be fine. We won"t even talk about the little incident."

According to Chris, "Blade came back within an hour and changed their mind about returning - agreeing to keep it and be friends and we"re sorry. Everything was lovely. That was all on Friday. Well, I came in this Monday morning and they"ve again decided to return the unopened system. The reason quoted in the RMA ticket is: “Poor customer service, Arnold Waldstein.” Chris laughed, "Arnold is our SVP of Marketing. Ha!"

I asked Chris, "So they let me get this straight. They changed their mind a second time? They flipped on the flip-flop?"

Chris acknowledged, "Yes, they re-changed their mind again. This is a bit of a watershed event when big big iron like Nortel calls Blade to pressure little ole" Fonality into printing a retraction of what is absolutely the truth from inside their own company. And that company goes crazy at the executive level and makes 3 decisions within 24 hours - to return it, then to not return it, then to return it again."

I contacted Blade"s Stefan Zuckut their VP of Corporate Development, to get their perspective. I explained who I was and said, "I was the one who wrote the Blade & Fonality story and I was wondering if I could have your comments on what transpired between yourself, Fonality and Nortel?"

Stefan replied, "I cannot comment on that, but I"d be happy to have our CEO give you a call." I then asked, "What"s you"re CEO"s name?" and Stefan said, "Vikram Mehta, but he"s in a meeting right now, is there a way of reaching you?"

I gave my contact information, but no one called me back so I called back a few hours later and this was my conversation with the Blade"s CEO:

Tom:  Hi this is Tom Keating with Technology Marketing Corporation. I was the one who wrote the Blade & Fonality story and I was wondering if I could have your comments on what transpired between yourself, Fonality and Nortel?

Vikram: <pause> I"m not quite sure I know what you"re talking about.

Tom: I spoke with Chris Lyman and he mentioned that your Director of IT was pretty pleased with the Fonality system and I was wondering what changed over the weekend as far as far as why you are no longer using their solution?

Vikram: <long pause. sighs> I"m not... First of all, I"m a little concerned about getting into details about what we do on a day-to-day basis and our commercial relationships with Fonality and Nortel are in confidence, so...

Tom: So basically you"re answer as to why you decided to return Fonality is -- "no comment"?

Vikram: I didn"t say that. You said that.

Tom: Well I"m just trying to understand why your Director of IT very much loved the Fonality solution and then as the result of my article resulted in you guys changing your mind.

Vikram: <again repeating himself> Like I said, our relationship with our suppliers and customers are commercial-in-confidence and I don"t want to be getting into any details about what we"re doing with Nortel and likewise I don"t want to be getting into what we are doing with Fonality. That is my comment.

Tom: Well Fonality gave me the green light to talk to you. They were very open and honest as far as their position so I"m just trying to get what your take on it is.

Vikram: I can"t speak for what Fonality told you and what they did not, but like I said my position is that our relationships with our customers and suppliers are commercial-in-confidence.

Tom: Chris gave me the green light to speak about the relationship with you. He mentioned you spoke with a Nortel board member. If you let me know the contact information at Nortel, I can speak with them and find out if they would be willing to give me the green light as well.

Vikram: Our relationships, like I said, with customers and suppliers are commercial-in-confidence. I am not at liberty to divulge what we are doing with anybody.

Tom: That"s fine. So if you like I can contact Nortel directly and get their perspective and they can either comment or no comment. If you just give me the person to speak with I can get their position.

Vikram: Don"t know that I can point to... uhhh. Don"t you have public relations contacts at Nortel?

Tom: Yes I do, but it"s a big company, but I don"t know who exactly you spoke with at Nortel, so I wouldn"t know who to refer to. I would need a specific person for me to contact their PR firm about. So is there a specific person on the board at Nortel you spoke with?

Vikram: Like I said, our relationships with our customers and suppliers are commercial-in-confidence. I cannot divulge anything about our commercial relationship with our customers and suppliers.

Tom: But I"m not asking you to divulge the relationship, I"m just asking to speak to Nortel.

Vikram: Go right ahead.

Tom: But who do I speak with?

Vikram: I wish I could help you.

Tom: Ok, so did Nortel offer anything in exchange for you returning Fonality"s PBX. Was there a quid pro quo?

Vikram: I don"t even know what you"re talking about.

Tom: According to Chris Lyman you said you were returning the Fonality system.

Vikram: Like I said, our relationships with our customers and suppliers are commercial-in-confidence and I"m not in a position to divulge anything about our commercial relationships with anybody. Whether that is Fonality, Nortel, other customers, suppliers who we do business with. I"m not in position to speak about any of that stuff with the press.

We spoke a little more, but as you can tell, I was getting nowhere with Vikram. However what "wasn"t said" spoke volumes -- both from his demeanor and his avoiding answering my questions, in my mind confirmed what Chris said was accurate. I then contacted Nortel to get their perspective. I spoke with a Nortel employee who wishes to remain anonymous. He stated that Eric Schoch, the Nortel board member was travelling and therefore wasn"t able to get him to respond.

The employee did however admit that he was aware that Eric sent Vikram (CEO of Blade) a note about the Fonality press release where it simply stated "I would appreciate seeing copies of any news releases that have our name "Nortel" in it before they go out." The Nortel official explained, "Anything that uses our trademark name we like to take a look at it." The employee added that he was not aware of any pressure applied by Nortel to have Blade reverse their decision on selecting Fonality or forcing a retraction.

Let"s tally the score to try and figure out who is lying and who is telling the truth. Chris Lyman and Arnold Waldstein from Fonality claim that Vikram called them and stated unequivocally that a Nortel board member was very upset over the blog article and press release and as a result Blade demanded a retraction and a return. When I contacted Vikram at Blade, he was evasive, wouldn"t set the record straight, and simply hid behind "customer-in-confidence".

Finally, I contacted Nortel, and although the board member in question was not available for comment, the Nortel representative admitted that an email from Nortel"s Eric Schoch was sent to Vikram. Nortel claims however they were simply upset that Nortel was not consulted for approval in the issuance of the press release. So let me get this straight - this whole story is simply about not giving Nortel a heads-up on a press release wherein Nortel doesn"t exactly come out smelling like a rose resulting in Blade demanding a retraction and returning Fonality"s PBXtra? C"mon!

Just to put this all in perspective, according to the latest research I"ve seen, Nortel"s market share has declined from 29% in the fourth quarter of 2004 to 17% in the third quarter of 2005, according to Merrill. With Nortel"s slipping marketshare is the new way of retaining marketshare by strong-arming or pressuring open source PBX rivals from telling their successful stories to the press/media including blogs? While I cannot confirm this is the case with 100% certainty, it certainly is quite suspicious. As Chris stated, this is indeed a watershed event for open source telephony.

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Tags: Asterisk, Blade Technologies, Fonality, Nortel, open source, open source telephony, VoIP
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